Privacy Policy

Last Updated May 24th, 2018

Doctor Mix is a trademark of Sunlightsquare Records Ltd - Kemp House, 152-160 City Road - London EC1V 2NX - United Kingdom. You can contact us at any time on info at doctor mix dot com at any time.

This document applies to all our websites: www.DoctorMix.com, www.DoctorMixStore.com, www.SunlightSquare.com.

1. INTRODUCTION

If you’re on this page, you must be curious about your personal data and what Doctor Mix is doing to safeguard it.

As you may know, the new General Data Protection Regulation ("GDPR”) is in effect starting on 25th of May 2018; we want you to be aware of how this impacts you. This Privacy Policy ("Privacy Policy”) applies to Sunlightsquare Records ("Data Controller”) websites and any other related services, which we below call collectively "the Service”, or "Services”.

The below Privacy Policy explains:
1 - The how and what personal data we collect about you, and why we do so
2 - How we use and that personal data, and
3 - The legal rights you have around your personal data.

We may from time to time update this Privacy Policy by posting a new version on our websites. If we make any changes that impact your personal data, we will notify you by posting an update prior to those changes becoming effective. If you continue using our Services after the effective date, you will be considered subject to the new Privacy Polices.
 
2. HOW TO CONTACT US

For the purposes of your private data, Sunlightsquare Records Ltd is considered a ‘Data Controller’, while most of the Third-Party service providers we work with are ‘Data Processors’ (defined as a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller).
 
3. INFORMATION WE COLLECT ABOUT YOU
We collect information about you ranging from the information you provide us, as well as data we collect automatically and data that our partners (such as Facebook/Google) provide us.

We collect, for example, the following data:
The contact information that you provide to us (such as name, email address)
Messages to our services and other data you choose to share with us (for example, as part of a customer service query sent through our customer care platform)
Your identifier data points, such as IP address and device identifiers 
Data about your device, such as operating system, device name and model
Data we receive from our partners and 3rd party services (such as Facebook, Google)
Data we receive for analytics and advertising purposes to improve your experience
Data to prevent illicit or other behaviour that is counter to our Terms of Service

To make sure we safeguard your data, we will only retain your personal information for as long as necessary to fulfil the purposes we collected the information for, including for the purposes of satisfying any legal, accounting or reporting requirements.

Please note that if you are under 16, we do not knowingly collect personal information from you, or agree to your use of our games or services. If we discover you or someone else is under 16, we will delete all personal data as soon as possible. If you think that we may be collecting personal data of someone under the age of 16, please contact us so we can delete any personal data we may have on them.

We DO NOT collect payment data like credit card details. These are communicated through our website via secure gateways  directly to the card service provider (such as Worldpay, Cardsave, Stripe and Paypal).
 
4. WHY WE COLLECT INFORMATION ABOUT YOU

We collect your data for primarily two reasons. "Performance of Contract” (in other words, things needed to make things work for you) – and "Legitimate Interest” (things needed to make things work better for you), helping us provide the best possible user experience.

Create accounts and create and develop services for you
Respond to your enquiries
To send updates, promotions and/or push notifications (if opted-in to) for you
To show relevant and personalised advertisements for you

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
 
5. WHY WE SHARE INFORMATION ABOUT YOU
• We may share your information for above reasons with Third-Party service providers, advertisers, as well as Facebook and/or Google.
• These Third-Parties and services providers may collect and process analytics data, or hosting data on our behalf, but only in accordance with our instructions and the respective privacy agreement they hold with us.
• Some Third-Parties, such as Facebook or Google may collect your account data and/or payment information. We have no influence on the data you submit to them and are not responsible for it.
• We may have to disclose your information for legal purposes, or if there is an emergency that poses a threat to health or safety.

We DO NOT sell your data to other companies.

6. COOKIES

When you visit our websites, we may assign your computer one or more cookies, to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our website. You may also clear or delete existing cookies from standard internet browsers.
 
7. INTERNATIONAL DATA TRANSFERS

As we have Third-Party providers and partners, your personal data may be transferred to, and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country. If and when we transfer your personal information internationally, we take steps to ensure that your data is handled securely. Please note that the laws are not the same everywhere, so the privacy laws that apply in countries where we send your data may not be the same (and may be less stringent) than in your home country. If you are not okay with this, please do not use our services.

Our Third-Party service providers and partners operate around the world. This means that when we collect your personal information we may process it in any of these countries.

However, we ensure appropriate safeguards are in place, so that your personal information will remain protected in accordance with our Privacy Policies and agreements we have in place with these providers.
 
8. YOUR RIGHTS REGARDING YOUR PERSONAL DATA WE PROCESS

Under GDPR (and as a citizen of the EU, EEA and/or Switzerland) you have several rights around the data we collect about you, as well as what we are allowed to do with it.
• You can object to us processing personally identifiable data about you
• You can obtain a copy of your personal data that we hold on you
• You can request to delete your personal and/or game data. If you decide to request this, we will delete your personal account information within 28 days.

 
9. PROTECTING YOUR DATA

While utilising your data to provide you with the best possible experience, we want to let you to know we take safeguarding your data seriously. To provide you with a secure and safe experience, we are implementing technical and physical security improvements against loss, misuse or modification of your data.
 
10. DATA RETENTION

We will also only keep your data for as long as your account is active with us. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. If you ask us to remove your personal data, please be aware that we may still need to retain some user data for fraud prevention as well as potential legal disputes.
 
If you have questions about the above policies or data protection in general, or any requests around your data, please contact us via the below email address
Email: info at doctor mix dot com
* Calls cost 5p per minute plus your telephone company's network access charge